SHIPPING AND RETURNS POLICY

All orders shipped within 1-3 days once confirmed.

 

INTERNATIONAL SHIPPING:
We ship globally.
International shipping charges do not include any applicable import duties or taxes that are due upon entry into the destination country. Any applicable duties and taxes must be paid by the customer at the time of delivery. Please contact your local customs office for more information as this varies from country to country and we cannot predict the exact duty that may be applied.

 

RETURNS AND REPLACEMENTS
In case you receive a damaged plate, we will send you a replacement within 5-7 days at no extra cost.
The process is given below.

  • Email us at theplatedproject@gmail.com about the damaged plates within 7 days of receiving it. Include the order number and a photograph of the damaged plate.

  • A small amount of creasing may be present around the edges of the plate in a few rare cases. This is part of the printing process and hence is not considered as a defect or damage.

For any further assistance, please email us at orders@theplatedproject.com

 

REFUNDS AND CANCELLATIONS
Each sale sponsors meals for the needy.

Hence once a plate is sold, we will not be able to cancel or refund any orders as the amount is pledged immediately to the charity being supported.