Shipping and returns

We promise our designs are worth the wait. We take extra packaging and safety precautions to get our pieces to you in the best condition.

Our super friendly logistics team is always here to assist you, but help us help you quicker by providing your order number and address in all communication.
You can reach us at info@theplatedproject.com/orders@theplatedproject.com. Alternatively, give us a call at  +91 80978 99716 from Monday to Friday, between 9:00 AM to 6:00 PM (IST). 

If you don’t hear from us immediately, please be assured that you’re on our priority list, and we promise to respond in 48 hours. 

Domestic shipping 
  • Domestic orders will reach you in 5-7 business days (excluding Saturday, Sunday and national holidays in India).
  • Shipping is a minimum of INR 100 per plate. Additional charges based on order volume may be added. If you order 2 or more plates, celebrate- because the shipping is on us, and will cost you INR 0! 
International shipping 
  • International orders will reach you in 10-12 business days (excluding Saturday, Sunday and national holidays in India). 
  • You’ll need to pay additional duties and taxes requested by your country. If you’re unable to pay these at the time of delivery, we unfortunately cannot refund you. For more information about taxes and duty charges, please contact your local customs office for details.
General 
  • If you don’t receive your order despite the tracking portal showing delivery confirmation, please let us know ASAP- ideally within 48 hours. 
  • If you cancel your order, we may deduct shipping charges from your refund 
 
Exchanges and returns 
Not happy with the product you received? We’ll fix that for you in no time. 
Our super friendly logistics team is always here to assist you, but help us help you quicker by providing your order number and address in all communication.
You can reach us at info@theplatedproject.com/orders@theplatedproject.com. Alternatively, give us a call at +91 80978 99716 from Monday to Friday, between 9:00 AM to 6:00 PM (IST). 
  • We offer exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)
  • If your product is damaged or broken, please photograph this as soon as you open the packaging, and send it to us within 24 hours of receiving the order. You’ll receive instructions on next steps, and we’ll send you a free replacement in 5-7 working days! 
  • We cannot offer exchanges or returns on discounted or personalised products, unless the piece you received is damaged, broken or incorrect. 
  • Please get in touch with us directly for queries on cancellations and refunds. While we pledge money to charity as soon as we receive your purchase, your satisfaction comes first, and we’ll always prioritise ensuring you the best experience.