-Domestic orders will reach you in 5-7 business days (excluding Saturday, Sunday and national holidays in India).

-Shipping is a minimum of INR 100 per product. If your order value goes over INR2299, celebrate- because the shipping is on us, and will cost you INR 0! (PAN India)

-Personalised items could take up to 12 days.

-International orders will reach you in 12-15 business days (excluding Saturday, Sunday and national holidays in India). 

-Shipping is calculated at checkout on the basis of the weight of the product and the location.

-You’ll need to pay additional duties and taxes requested by your country. If you’re unable to pay these at the time of delivery, we unfortunately cannot refund you for more information about taxes and duty charges, please contact your local customs office for details.

-You will receive an email & whatsapp message with the tracking number and a link once your order has been dispatched.

-You can track your order here.(Should lead to order tracking link)

-We understand changes may be needed. Feel free to modify your order before it's shipped. 

-Reach out to us within 24 hrs after you’ve placed your order for cancellations or before its shipped. We normally process all orders within 48 hrs.

-You will receive an email & whatsapp message with the tracking number and a link once your order has been dispatched.

-Our super friendly customer support team is always here to assist you.

You can reach us at orders@theplatedproject.com  Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). 

-Our super friendly customer support team is always here to assist you.

You can reach us at orders@theplatedproject.com  Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

-This varies from country to country. You’ll have to pay duties and taxes as per local laws.

Please check with your local post office for more details.

We offer worldwide shipping!

Drop us a message at orders@theplatedproject.com Alternatively, give us a call  or drop in your message on +9196531 71608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). 

 if you have queries about a specific country.

-Unfortunately, we don’t currently deliver to PO box addresses.

Yes, you can change the shipping address on your order anytime before its shipped. We generally dispatch orders within 3 days of receiving them.

We take exchanges and returns seriously. If your product is either damaged, broken or if you accidentally received the wrong design, simply send us a photograph within 24 hours of the delivery. We will confirm before sending out a new replacement in 5-7 business days.

Learn more about our policies here. (should lead to Shipping and returns page)

If your product is damaged or broken, please photograph this as soon as you open the packaging, and send us a photo on orders@theplatedproject.com  within 24 hours of receiving the order. Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). You’ll receive instructions on next steps, and we’ll send you a free replacement in 5-7 business days.

We offer exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)

Please get in touch with us within 24 hrs of opening the package on orders@theplatedproject.com Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

While we pledge money to charity as soon as we receive your purchase, your satisfaction comes first, and we’ll always prioritise giving you the best experience.

Please get in touch with us within 24 hrs of opening the package on orders@theplatedproject.com for queries.Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). 

Please note that in this case any shipping or personalisation charges are non-refundable.

We ship out free international replacements in case you receive a broken/damaged piece or if we’ve accidentally sent you the wrong item.

Please get in touch with us on orders@theplatedproject.com for queries.Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

-We offer free exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)

-The product did not align with your home aesthetics? we're committed to ensuring your satisfaction. However, in this case we would need to charge any applicable shipping charges.

Unfortunately, they’re not. Duties vary from country to country, and change for each order.

We will be unable to refund any duties paid, as they are paid to the respective authorities in your country.

We accept debit and credit cards, UPI, net banking and wallets such as Paytm and Airpay. 

Cash on delivery on orders valuing up to INR7000/- (not available on international shipments)

We accept debit and credit cards and Paypal.

The order amount will be converted to your local currency from Indian Rupees depending on the conversion rate at the time of purchase.

There are several reasons why your card could be declined. 

1. Be sure to check for sufficient account balance 

2. Ensure you’ve entered the correct card details 

3. The payment gateway servers may be temporarily unavailable. We’d suggest trying again after a short interval.

Please get in touch with us on orders@theplatedproject.com for queries.Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

Please email us at info@theplatedproject.com and a member of our team will be in touch to understand your requirements.

Depending on the requirement, we will either sample and produce existing designs or partner with an artist to create entirely new designs.

Our team will then assist you with the storytelling for your gift, and once you’re 100% happy with the gifts, we’ll ship them out.

Please contact info@theplatedproject.com for more information.

There’s no standard timeline for bulk orders, as the requirements for each order are different.

Production and shipping of our existing designs can be done in shorter time frames. However, creation and sampling of a new design from scratch will require more time.

Get in touch with us at info@theplatedproject.com and we can give you accurate timelines based on your requirements.

We offer 100% customisation to help you tell your story right. 

We can help you customise the plate design- either using one of our existing designs, or by partnering with an artist to create an entirely new piece of art. We also offer customisation of the back of the plates (subject to a certain order volume) packaging, story card and gift wrap.

The best part? You can decide which charity you’d like the profits from your order to go to.

If you are selecting a charity of your choice, be sure to select one which can offer an 80G certificate. We will be happy to coordinate with them on the logistics of the donation and procure the certificate for you. 

If you’ll be donating to one of the existing charities in our network, we’ll be happy to provide you with an 80G certificate.

We will give you a letter stating that you’ve donated a certain amount to charity, a proof of the payment made to the charity as well as an 80G certificate.

Currently, we don’t do customised artwork on individual plates.

However, we can customise plates for 50 plates or above. Reach out to us on info@theplatedproject.com for specific inquiries.

Absolutely! Be sure to select it as an add on when you’re adding the plate to your cart, and we’ll wrap it before shipping it out.

You can apply promo codes at checkout.

Email your work to art@theplatedproject.com

Our curator will have a look and let you know if we’re interested.

Yes, you can! Be sure to add it under 'order notes'.

We donate 50% of our net profits every month to our charity partner, and our Instagram is frequently updated with the number of meals we’ve been able to sponsor each month.

While we won’t be able to tell you the exact amount from your order which has gone to charity, you’ll always see a ‘Each product bought = X meals donated’ on our website each month. Rest assured, your purchase is making a difference!