Shipping and delivery

We deliver domestic orders within 5-7 business days.

Shipping costs will be calculated at checkout.

We generally deliver international orders within 10-12 business days.

Shipping is calculated at checkout on the basis of the weight of the product. 

You will receive an email with your tracking number and a link once your order has been dispatched.

You can track your order here.

Yes, you can reach out to us 1-3 days after you’ve placed your order for modifications or cancellations.

You’ll receive an email from us once we’ve shipped your order on your registered email address.

Reach out to us at orders@theplatedproject.com and we’ll be happy to help. 

Drop us an email at orders@theplatedproject.com and we’ll be happy to help.

This varies from country to country. You’ll have to pay duties and taxes as per local laws.

Please check with your local post office for more details. 

We offer worldwide shipping!

Drop us a message at orders@theplatedproject.com if you have queries about a specific country. 

Unfortunately, we don’t currently deliver to PO box addresses.

You can reach out to us 1-3 days after placing your order to change your shipping address. We generally dispatch orders within 3 days of receiving them.

Exchanges and returns

We take exchanges and returns seriously. If your product is either damaged, broken or if you accidentally received the wrong design, simply send us a photograph within 24 hours. We will confirm before sending out a new replacement in 5-7 business days.

Learn more about our policies here.

If your product is damaged or broken, please photograph this as soon as you open the packaging, and send us a photo on orders@theplatedproject.com  within 24 hours of receiving the order.

You’ll receive instructions on next steps, and we’ll send you a free replacement in 5-7 working days!

We offer exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)

Please get in touch with us on orders@theplatedproject.com for further queries. 

Please get in touch with us on orders@theplatedproject.com for queries.

While we pledge money to charity as soon as we receive your purchase, your satisfaction comes first, and we’ll always prioritise giving you the best experience.

We ship out free international replacements in case you receive a broken/damaged piece or if we’ve accidentally sent you the wrong item.

Please get in touch with us on orders@theplatedproject.com for further questions.

No! If we’re sending you a replacement, shipping is on us.

It’s totally free for you.

Unfortunately, they’re not. Duties and taxes vary from country to country, and change for each order.

We will be unable to refund any duties and taxes paid, as they are paid to the respective authorities in your country.

Orders and payments

We accept debit and credit cards, UPI, net banking and wallets such as Paytm and Airpay. 

We accept debit and credit cards and Paypal. 

No, we don’t charge foreign transaction fees.

The order amount will be converted to your local currency from Indian Rupees depending on the conversion rate at the time of purchase.

There are several reasons why your card could be declined. 

1. Be sure to check for sufficient account balance 

2. Ensure you’ve entered the correct card details 

3. The payment gateway servers may be temporarily unavailable. We’d suggest trying again after a short interval. 

Please email us at info@theplatedproject.com and our team will be happy to help out. 

Bulk orders and gifting

Please email us at info@theplatedproject.com and a member of our team will be in touch to understand your requirements.

Depending on the requirement, we will either sample and produce existing designs or partner with an artist to create entirely new designs.

Our team will then assist you with the storytelling for your gift, and once you’re 100% happy with the gifts, we’ll ship them out.

Please contact info@theplatedproject.com for more information.

There’s no standard timeline for bulk orders, as the requirements for each order are different.

Production and shipping of our existing designs can be done in shorter time frames. However, creation and sampling of a new design from scratch will require more time.

Get in touch with us at info@theplatedproject.com and we can give you accurate timelines based on your requirements. 

We offer 100% customisation to help you tell your story right. 

We can help you customise the plate design- either using one of our existing designs, or by partnering with an artist to create an entirely new piece of art. We also offer customisation of the back of the plates (subject to a certain order volume) packaging, story and gift wrap.

The best part? You can decide which charity you’d like the profits from your order to go to. 

If you are selecting a charity of your choice, be sure to select one which can offer an 80G certificate. We will be happy to coordinate with them on the logistics of the donation and procure the certificate for you. 

If you’ll be donating to one of the existing charities in our network, we’ll be happy to provide you with an 80G certificate.

We will give you a letter stating that you’ve donated a certain amount to charity, a proof of the payment made to the charity as well as an 80G certificate. 

Other

Currently, we don’t do customised artwork on individual plates.

However, we can customise plates for orders of 25 plates or above. Reach out to us on info@theplatedproject.com for specific inquiries.

Absolutely! Be sure to select it as an add on when you’re adding the plate to your cart, and we’ll wrap it before shipping it out. 

You can apply promo codes at checkout. 

We offer personalised engravings during select periods, as it requires a significant amount of production effort on our part. Keep your eye on our Instagram page for announcements on when we’re offering personalisation next. 

If you’d like to place a bulk order, we can personalise your plates with an engraved message.

Email your work to artists@theplatedproject.com or DM us on Instagram with your work. Our curator will have a look and let you know if we’re interested.

Yes, you can! Be sure to add it under 'order notes'.

We donate 50% of our net profits every month to our charity partner, and our Instagram is frequently updated with the number of meals we’ve been able to sponsor each month.

While we won’t be able to tell you the exact amount from your order which has gone to charity, you’ll always see a ‘Each plate bought = X meals donated’ on our website each month. Rest assured, your purchase is making a difference!