Frequently Asked Questions

-Domestic orders will reach you in 5-7 business days (excluding Saturday, Sunday and national holidays in India).

-Shipping is a minimum of INR 100 per product. If your order value goes over INR2299, celebrate- because the shipping is on us, and will cost you INR 0! (PAN India)

-Personalised items could take up to 15 days.

-International orders will reach you in 15-20 business days (excluding Saturday, Sunday and national holidays in India). 

-Shipping is calculated at checkout on the basis of the weight of the product and the location.

-You’ll need to pay additional duties and taxes requested by your country. If you’re unable to pay these at the time of delivery, we unfortunately cannot refund you for more information about taxes and duty charges, please contact your local customs office for details.

-You will receive an email & whatsapp message with the tracking number and a link once your order has been dispatched.

-You can track your order here.

-We understand changes may be needed. Feel free to modify your order before it's shipped. 

-Reach out to us within 24 hrs after you’ve placed your order for cancellations.

Sale orders once placed can't be cancelled.

-You will receive an email & whatsapp message with the tracking number and a link once your order has been dispatched.

-Our super friendly customer support team is always here to assist you.

You can reach us at orders@theplatedproject.com  Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). 

-Our super friendly customer support team is always here to assist you.

You can reach us at orders@theplatedproject.com  Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

-This varies from country to country. You’ll have to pay duties and taxes as per local laws.

Please check with your local post office for more details.

We offer worldwide shipping!

Drop us a message at orders@theplatedproject.com Alternatively, give us a call  or drop in your message on +9196531 71608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). 

 if you have queries about a specific country.

-Unfortunately, we don’t currently deliver to PO box addresses.

Yes, you can change the shipping address on your order anytime before its shipped. We generally dispatch orders within 3 days of receiving them.

We take exchanges and returns seriously. If your product is either damaged, broken or if you accidentally received the wrong design, simply send us a photograph within 24 hours of the delivery. We will confirm before sending out a new replacement in 5-7 business days.

Learn more about our policies here.

If your product is damaged or broken, please photograph this as soon as you open the packaging, and send us a photo on orders@theplatedproject.com  within 24 hours of receiving the order. Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). You’ll receive instructions on next steps, and we’ll send you a free replacement in 5-7 business days.

We offer exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)

Please get in touch with us within 24 hrs of receiving the package on orders@theplatedproject.com Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

While we pledge money to charity as soon as we receive your purchase, your satisfaction comes first, and we’ll always prioritise giving you the best experience.

Please get in touch with us within 24 hrs of receiving the package on orders@theplatedproject.com. Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). 

Please note that in this case any shipping is non-refundable.

We ship out free international replacements in case you receive a broken/damaged piece or if we’ve accidentally sent you the wrong item.

Please get in touch with us on orders@theplatedproject.com for queries.Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

-We offer free exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)

-The product did not align with your home aesthetics? we're committed to ensuring your satisfaction. However, in this case we would need to charge any applicable shipping charges.

Unfortunately, they’re not. Duties vary from country to country, and change for each order.

We will be unable to refund any duties paid, as they are paid to the respective authorities in your country.

We accept debit and credit cards, UPI, net banking and wallets such as Paytm and Airpay. 

Cash on delivery on orders valuing up to INR3500/- (not available on international shipments)

We accept debit and credit cards and Paypal.

The order amount will be converted to your local currency from Indian Rupees depending on the conversion rate at the time of purchase.

There are several reasons why your card could be declined. 

1. Be sure to check for sufficient account balance 

2. Ensure you’ve entered the correct card details 

3. The payment gateway servers may be temporarily unavailable. We’d suggest trying again after a short interval.

Please get in touch with us on orders@theplatedproject.com for queries.Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

Please email us at info@theplatedproject.com and a member of our team will be in touch to understand your requirements.

Depending on the requirement, we will either sample and produce existing designs or partner with an artist to create entirely new designs.

Our team will then assist you with the storytelling for your gift, and once you’re 100% happy with the gifts, we’ll ship them out.

Please contact info@theplatedproject.com for more information.

There’s no standard timeline for bulk orders, as the requirements for each order are different.

Production and shipping of our existing designs can be done in shorter time frames. However, creation and sampling of a new design from scratch will require more time.

Get in touch with us at info@theplatedproject.com and we can give you accurate timelines based on your requirements.

We offer 100% customisation to help you tell your story right. 

We can help you customise the plate design- either using one of our existing designs, or by partnering with an artist to create an entirely new piece of art. We also offer customisation of the back of the plates (subject to a certain order volume) packaging, story card and gift wrap.

The best part? You can decide which charity you’d like the profits from your order to go to.

If you are selecting a charity of your choice, be sure to select one which can offer an 80G certificate. We will be happy to coordinate with them on the logistics of the donation and procure the certificate for you. 

If you’ll be donating to one of the existing charities in our network, we’ll be happy to provide you with an 80G certificate.

We will give you a letter stating that you’ve donated a certain amount to charity, a proof of the payment made to the charity as well as an 80G certificate.

The Plated Project creates artist-designed home decor gifts that combine original artwork, personalisation, and social impact. Our collection includes decor plates, wall art, dinnerware, and keepsakes created in collaboration with independent artists. Every purchase also sponsors 10 meals for someone in need, making each gift meaningful long after the occasion.

The best housewarming gifts are both meaningful and useful. Personalised decor plates, gallery wall sets, framed puzzles, and artist-designed home decor help someone personalise their new home from day one, making them gifts that are enjoyed and displayed rather than stored away.

If you’re looking for a unique birthday gift, personalised decor plates, framed puzzles, gallery wall sets, and artist-designed home decor make memorable alternatives to flowers or gift hampers. Adding a name, date, or meaningful message makes the gift even more personal.

Yes. We curate festive gifting collections throughout the year, including Diwali and other seasonal occasions. Our festive range includes decor plates, dinnerware, gift sets, and personalised home decor designed for family, friends, clients, and employees.

A meaningful gift reflects the recipient rather than the occasion alone. Personalising a gift with a name, date, favourite place, or shared memory transforms it into a keepsake that continues to be displayed and appreciated long after the celebration.

Our corporate gifting service includes product recommendations, artwork selection, personalisation, custom branding, premium packaging, logistics, and delivery. A dedicated gifting specialist manages the project from concept to final delivery, making the process simple whether you’re ordering gifts for employees, clients, events, or festive campaigns.

Yes. Corporate gifts can be customised with your company logo, brand colours, campaign messaging, or event branding depending on the product. Share your brand guidelines with our team, and we’ll recommend the most suitable branding approach while maintaining the design and quality of the gift.

Minimum order quantities vary depending on the product and the level of customisation required. Share your estimated quantity with our corporate gifting team, and we’ll recommend the most suitable options and pricing for your order.

Yes. We can ship corporate gifts directly to individual employee or client addresses, making it ideal for remote teams, hybrid workplaces, and distributed gifting campaigns. Let us know your delivery requirements when you enquire so we can plan the logistics accordingly.

Popular corporate gift ideas include personalised decor plates, premium dinnerware, artist-designed home decor, curated gift boxes, and custom keepsakes. Gifts that combine thoughtful design with subtle branding tend to leave a stronger and more lasting impression than generic promotional merchandise.

Timelines depend on the product, quantity, and level of customisation. Standard orders are typically fulfilled faster, while fully customised corporate gifting projects require additional time for artwork approval, production, and packaging. Our team will provide an estimated delivery timeline once your requirements are confirmed.

Yes. We offer wedding favours and return gifts including personalised decor plates, artist-designed dinnerware, keepsakes, and curated gift sets. Each piece can be customised to create a thoughtful memento that guests are likely to display and use long after the wedding.

Yes. Many of our wedding gifts and return gifts can be personalised with the couple’s names, initials, wedding date, or a short message. Personalisation transforms each piece into a meaningful keepsake instead of a standard wedding favour.

We can even create a custom artwork for you to use on the gifts and for your wedding celebrations

The ideal budget for wedding return gifts depends on the product, level of personalisation, and order quantity. Bulk pricing becomes more cost-effective as quantities increase. Share your guest count and budget with our wedding gifting team, and we’ll recommend suitable options along with a customised quotation.

Personalised wall art plates are decorative ceramic or metal plates customised with names, dates, messages, or bespoke artwork. They combine wall decor with personal storytelling, making them popular for weddings, anniversaries, birthdays, housewarmings, and corporate gifting.

Yes, many of our decor plates can be personalised with text like a name or date, and select collections allow photo- or memory-inspired custom artwork. Check the product page for available customisation options.

Yes. Many of our decor plates can be personalised with names, dates, short messages, or custom artwork depending on the collection. Some collections also support photo-inspired artwork. Available customisation options are listed on each product page.

Personalised orders typically take 10-12 because each piece is customised after your order is placed rather than shipped from ready stock. The estimated delivery timeline will be shown on the product page or shared during the ordering process.

Personalised products are created using the details you provide during checkout. If you have specific customisation requirements, please contact our team before placing your order so we can advise you on the available options.

Yes. Select personalised collections allow completely custom artwork inspired by your photo, memory, story, or idea. Available options vary by collection and artist.

Our personalised art plates combine artist-created designs with carefully crafted production processes. Depending on the collection, they may feature hand-painted details, printed artwork, or other artisanal techniques. Product pages include specific information about how each collection is made.

A frameable puzzle is a jigsaw puzzle designed to become permanent wall art once it’s completed. Instead of putting it back into the box, you assemble it, frame it using the included acrylic sheet, and display it as artwork. The Plated Project introduced one of India’s first frameable puzzle formats.

Completion time depends on the puzzle size. Our 48-piece A4 and 100-piece A3 puzzles typically take around 2 to 3 hours to complete, while our 300-piece circular puzzles (15-inch) usually take between 10 and 12 hours, depending on your pace and experience.

Yes. Once your puzzle is assembled, you can secure it using the included acrylic sheet and frame it as wall art. The finished piece can be hung on a wall or displayed on a shelf as a decorative artwork.

We offer three puzzle formats: 48-piece A4 puzzles, 100-piece A3 puzzles, and 300-piece circular puzzles measuring 15 inches in diameter. Each size offers a different level of challenge while creating artwork that’s designed to be displayed after completion.

Yes. Our 48-piece A4 puzzles are designed for children and families, featuring vibrant, story-driven artwork that’s enjoyable to assemble and can later be framed as bedroom or playroom wall decor.

Yes. Unlike traditional jigsaw puzzles, our frameable puzzles are designed to become permanent wall art after they’re completed. They combine a creative activity with a DIY home decor project that results in artwork you can proudly display.

Unlike traditional jigsaw puzzles that are packed away after completion, frameable puzzles are designed to become permanent wall art. Once assembled, they can be framed and displayed, turning the experience into both a creative activity and a lasting piece of home decor.

Wall accent shelves are decorative shelves designed to display artwork, plants, books, and collectibles rather than provide heavy storage. Unlike traditional wall shelves, they’re meant to add visual interest and can often be combined to create a customised wall arrangement or accent wall.

Yes. Our modular wall shelves are designed to be mixed and matched, allowing you to create a layout that suits your wall size and style. Whether you’re styling a small corner or creating a larger feature wall, multiple shelves can be arranged in countless combinations.

Embroidered wall art combines printed or painted artwork with hand embroidery to add texture, depth, and craftsmanship. Unlike a flat printed canvas, embroidered artwork creates a tactile surface that changes subtly with light and viewing angle.

Fabric wall art uses stitched, embroidered, or painted fabric as the artistic medium instead of ceramic, metal, or paper. To help preserve the artwork, display it away from prolonged direct sunlight and remove dust gently with a soft, dry cloth rather than using water or cleaning solutions.

Hand-painted plates feature artwork painted directly onto the ceramic surface by an artist rather than being digitally printed. Because each piece is painted individually, subtle brushstroke variations make every plate unique.

Ceramic wall plates are designed specifically as decorative wall art and typically include built-in mounting hardware for easy display. Pottery plates are generally intended for serving food or everyday use, although some decorative pottery can also be displayed.

Most of our decorative wall plates include a built-in mounting bracket or wall hanger, allowing them to be hung directly like a picture frame. Unless otherwise mentioned on the product page, no additional plate hanger is required.

The best living room wall decor depends on your wall size, furniture layout, and colour palette. Large walls work well with gallery wall arrangements or multi-piece decor plate sets, while smaller spaces often benefit from a single statement piece or a compact curated arrangement.

Most gallery wall arrangements use odd numbers because they create a balanced visual composition. Sets of 3, 5, or 7 decor plates work well on larger walls, while 2 or 3 plates are usually enough for entryways, staircases, or smaller spaces.

A gallery wall is a curated arrangement of artwork displayed together to create one cohesive visual composition. Decor plates, framed puzzles, wall art, mirrors, and shelves can all be combined in a gallery wall. Before hanging the pieces, lay them out.

Yes. Mixing ceramic decor plates with metal wall art adds texture, depth, and contrast to a gallery wall. The arrangement feels most cohesive when the pieces share a common colour palette, theme, or artistic style.

Smaller 7 to 8 inch decor plates work well on narrow walls, entryways, and staircases, while 10 inch plates or multi-piece arrangements create a stronger focal point on larger living room, dining room, or bedroom walls.

Entryways work best with a simple, welcoming arrangement. A set of 2 or 3 decor plates, a compact gallery wall, or a framed puzzle above a console table creates visual interest without overwhelming a smaller space.

Ceramic decor plates offer a handcrafted, textured appearance with a classic artistic feel, while metal wall art panels have a slimmer profile, greater durability, and a more contemporary aesthetic. Both materials can be combined within the same gallery wall to create visual contrast and depth.

A gap of 5 to 10 cm (2 to 4 inches) between decor plates usually creates a balanced gallery wall. Smaller plates tend to look better with tighter spacing, while larger plates benefit from slightly wider gaps. Before hanging anything, lay the arrangement out on the floor to experiment with the spacing.

Yes. Depending on the weight of the plate and your wall type, decorative plates can often be hung using adhesive picture-hanging strips or removable wall hooks instead of nails. Heavier ceramic plates may require screws or wall anchors for a more secure installation. Always follow the recommended hanging method for your wall surface and the weight of the artwork.

Yes. As a general rule, wall decor should be centred over the furniture below it rather than the wall itself. The arrangement typically looks most balanced when it occupies around 60 to 75% of the furniture’s width and is hung approximately 15 to 25 cm (6 to 10 inches) above the sofa, console table, or headboard.

Wall decor is generally most comfortable to view when the centre of the arrangement sits at around 145 to 155 cm (57 to 61 inches) from the floor, which is close to average eye level. When hanging artwork above furniture, keep the bottom edge about 15 to 25 cm (6 to 10 inches) above the furniture for a balanced look.

Yes. Mixing different plate sizes creates a more natural and visually interesting arrangement. A larger statement plate works well as the focal point, while smaller plates can be arranged around it to add balance and movement.

Yes. Combining decor plates, framed artwork, mirrors, shelves, and wall sculptures creates a layered gallery wall with greater depth and personality. The arrangement feels most cohesive when the pieces share a common colour palette, theme, or artistic style.

Start by arranging the pieces on the floor to experiment with spacing and composition. Once you’re happy with the layout, transfer it to the wall by working from the centre outward. Planning the arrangement beforehand helps avoid unnecessary holes and makes it easier to achieve a balanced display.

Yes. Many of our decor plates can be personalised with names, dates, short messages, or custom artwork depending on the collection. Select collections also support photo-inspired artwork. Customisation options are listed on each product page.

Absolutely! Be sure to select it as an add on when you’re adding the plate to your cart, and we’ll wrap it before shipping it out.

You can apply promo codes at checkout.

We regularly collaborate with independent artists, illustrators, and designers to create limited-edition home decor collections. If you’d like to work with us, share your portfolio through our artist partnership page, and our team will get in touch if there’s a suitable opportunity.

Yes, you can! Be sure to add it under 'order notes'.

Every purchase from The Plated Project sponsors meals for someone in need through our NGO partners. We regularly update the total number of meals sponsored across our website and social channels so customers can see the collective impact of every order. We also provide the details along with every purchase so that the receiver also knows how the gift has created impact.

Looking for a thoughtful gift doesn’t always mean spending more. Decor plates, illustrated mugs, frameable puzzles, and artist-designed home decor make memorable gifts under ₹1,000 because they combine everyday use with original artwork and lasting value.

Modern home decor focuses on clean lines, thoughtful materials, and pieces that add personality without creating clutter. Decor plates, minimalist wall art, modular shelves, embroidered artwork, and sculptural home accents are all versatile ways to elevate a space.

Living room wall decor can range from a single statement piece to a full gallery wall. Decor plates, framed puzzles, wall shelves, embroidered art, and mixed ceramic and metal wall arrangements all work well. Vertical layouts are especially effective for narrow walls, staircases, and entryways.

A sipper bottle is a reusable water bottle designed for convenient everyday hydration. Unlike disposable plastic bottles, reusable designer bottles are durable, easy to carry, and often feature insulated construction and artist-designed finishes that make them enjoyable to use every day.

Premium corporate gifts under ₹5,000 include artist-designed decor plates, luxury drinkware, curated gift boxes, premium dinnerware, and personalised keepsakes. Gifts that combine thoughtful design with custom branding tend to leave a stronger impression than standard hampers or branded merchandise.