Shipping and returns

  • Domestic orders: Standard Delivery in 5-7 days | Express Delivery 48 hrs.
  • International orders: Standard Delivery in 10-12 days
  • For customised or personalised orders and Red Dot Edition orders (worldwide): Standard Delivery in 10-15 days.
  • Shipping is calculated at checkout.
  • 7-day free replacements and returns. For details, click here.
  • Personalised products cannot be returned/exchanged unless the piece received is damaged or broken.
  • Items bought on sale will only be replaced or refunded if the item received is damaged or defective.
  • Additional coupons or offers cannot be combined with items on sale.

        At The Plated Project, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.theplatedproject.com.

        Information We Collect

        When you visit our website, we may collect certain personal information, including your name, email address, phone number, and address details such as city, state, and country. We also collect technical data like your IP address and cookie information to help us understand how you interact with our site.

        How We Use Your Information

        The information we collect is used to improve your experience on our website and to communicate with you about our products and services. We also use this information to personalize your experience, provide customer support, process transactions, and send you updates and notifications.

        Sharing Your Information

        We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers for purposes like website management, customer service, and marketing. These third parties are required to keep your information confidential and use it only for the purposes we specify.

         Your Consent and Control

        By using our website, you consent to our Privacy Policy. You have the right to:

        • Access your personal information
        • Correct any inaccuracies
        • Request deletion of your information

        To make any requests, please contact us at info@theplatedproject.com.

        Cookies

        We use cookies to enhance your experience on our website. You can choose to accept or refuse cookies through your browser settings.

        Data Security

        We take the security of your personal information seriously and use various measures to protect it. However, please remember that no method of transmission over the internet is 100% secure.

        Retention of Information

        We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

        Changes to This Policy

        We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Your continued use of our website after any changes to this Privacy Policy will constitute your acknowledgment of the modifications.

        If you have any questions about this Privacy Policy, please contact us at info@theplatedproject.com.